If you wish to report missing coins, a fault or any feedback regarding the app please complete this form.
Please see Terms & Conditions located inside the App for full information.
How do I collect coins?
You can collect coins in two ways:
- Centre Visit: every time you visit Sunnybank Plaza your account will automatically be allocated 5 coins (once per day).
- Retailer purchase: every time you spend at a participating retailer, you are allocated 10 coins regardless of the purchase amount. You need to scan that retailers exclusive QR barcode to get the coins allocated to your account (make sure you ask the retailer for their barcode if they don’t offer it to you). You can only receive one coin allocation, per retailer, per day.
I've been visiting the centre but haven't received my coins for entry
To receive the entry coins per visit, you must have the app open and be logged in. Your Bluetooth and location services must also be turned on inside the App. You can find these under Settings/Permissions.
What can I use my Coins for?
Once you have accumulated ‘coins’, you can use them in three different ways:
Prizes – search under the ‘Rewards’ button on your app to check out all the free stuff on offer. A current list can be viewed on our Prizes & Offers page.
Retailer Deals & Offers – these are also found in the ‘Rewards’ button. View the latest deals from our retailers. Some require you to use coins and some are free. A current list can be view on our Prizes & Offers page.
Exclusive competition – use your coins to enter our regular competitions, and keep an eye on the ‘Win’ tab on the app for other exclusive competitions and games.
How often do the Prizes/Offers Change/ Get updated?
This will depend on the prize or offer, but generally each prize and offer will have a limited quantity or used by date which will dictate when the prize/offer is changed or removed.
How do I check the balance of my Coins?
Your coins will be shown on the home page of the Experience Sunnybank Rewards app on your phone. They will also be shown each time you go to redeem a prize or offer.
What phone do I need for the App to work?
Android devices with Android version 5.0 or later.
iPhones with either iOS9 or later.
I do not have a mobile phone/ I do not have a phone which is supported by the scheme. How can I participate?
Unfortunately, the Experience Sunnybank Loyalty program is only available to customers with a smart phone. There may be some smart phones that are not compatible with the Experience Sunnybank App, however we are continually monitoring and updating the list of compatible devices.
What happens to my account if I change my phone?
The app is transferable across to your new device in the same way other apps transfer over. Simply login with using your details and all user information will appear on the new device.
Who is eligible for the program?
Every Sunnybank Plaza customer over the age of 15 years is eligible to participate in the scheme, providing they have a compatible smart phone. Sunnybank Plaza retail staff and contractors are also eligible, however are not able to accrue points in the store they are employed by.
What happens to my data?
I forgot to show my phone at point of sale/ my phone battery died. How can I collect my coins?
Generally, coins cannot be collected after your purchase however in exceptional circumstances, a customer may be able to receive their coin allocation by bringing the relevant receipt to Centre Management, located upstairs between OPSM and Telstra.
If I get a refund on the purchase I've made whilst collecting the coins? Do I get my coins deducted?
No. Refunds do not affect collection of coins. Please see T&Cs for more information.
I have made multiple Purchases in the same retailer on the same day. Do I qualify for more than ten coins?
No. You may only collect 1x coin allocation per transaction per retailer per day.
I want to leave the loyalty program?
To leave the program simply delete the app from your mobile phone and unsubscribe from the Experience Sunnybank Loyalty emails.